Privacy Statement

General Explanation

The fol­lowing notes pro­vide a simple over­view of what hap­pens to your per­so­nal infor­ma­tion when you visit our web­site. Per­so­nal infor­ma­tion is any infor­ma­tion that per­so­nally iden­ti­fies you. For detailed infor­ma­tion on the sub­ject of data pro­tec­tion, please refer to our data pro­tec­tion decla­ra­tion lis­ted below this text.

Data collection on our website

Who is respon­si­ble for data collec­tion on this website?

The data pro­ces­sing on this web­site is car­ried out by the web­site ope­ra­tor. Their con­tact data can be found in the imprint of this website.

How do we collect your data?
On the one hand, your data is collec­ted by you com­mu­ni­ca­ting it to us. This may, for example, involve data that you enter in a con­tact form.
Other data is auto­ma­ti­cally collec­ted by our IT sys­tems when you visit the web­site. This is pri­ma­rily tech­ni­cal data (e.g. Inter­net brow­ser, ope­ra­ting sys­tem or time of page call). This data is collec­ted auto­ma­ti­cally as soon as you enter our website.

What do we use your data for?
Part of the data is collec­ted to ensure that the web­site is error-free. Other data can be used to ana­lyse your user behaviour.

What rights do you have with regard to your data?
You have the right at any time and free of charge to obtain infor­ma­tion about the ori­gin, reci­pi­ent and pur­pose of your stored per­so­nal data. You also have the right to request that this data be cor­rec­ted, blo­cked or dele­ted. You can con­tact us at any time at the address given in the imprint for this as well as for fur­ther ques­ti­ons on the sub­ject of data pro­tec­tion. Fur­ther­more, you have the right to appeal to the respon­si­ble super­vi­sory aut­ho­rity.
In addi­tion, you have the right, under cer­tain cir­cum­s­tan­ces, to demand the restric­tion of the pro­ces­sing of your per­so­nal data. For details please refer to the data pro­tec­tion decla­ra­tion under “Right to limi­ta­tion of processing”.

General information and mandatory information

The ope­ra­tors of these pages take the pro­tec­tion of your per­so­nal data very seriously. We treat your per­so­nal data con­fi­den­ti­ally and accord­ing to the legal data pro­tec­tion regu­la­ti­ons as well as this data pro­tec­tion explana­tion.
If you use this web­site, various per­so­nal data will be collec­ted. Per­so­nal data is data with which you can be per­so­nally iden­ti­fied. This Pri­vacy Policy exp­lains what infor­ma­tion we collect and how we use it. It also exp­lains how and for what pur­pose this is done.

We would like to point out that data trans­mis­sion over the Inter­net (e.g. com­mu­ni­ca­tion by e-mail) can be sub­ject to secu­rity gaps. A com­plete pro­tec­tion of the data against access by third par­ties is not possible.

The per­son respon­si­ble wit­hin the mea­ning of the data pro­tec­tion laws, in par­ti­cu­lar the EU data pro­tec­tion basic regu­la­tion (DSGVO), is:


Ham­burg Feinfrost GmbH
Große Elb­straße 210
22767 Ham­burg, Germany


Phone: +49 (0)40 399292-0
Fax: +49 (0)40 399292-639




If you have any ques­ti­ons about data pro­tec­tion, you are wel­come to send an e-mail or con­tact the organisation’s data pro­tec­tion offi­cer directly at the fol­lowing con­tact details:

Manuel Jimé­nez (Data Pro­tec­tion Offi­cer),


Your rights as a data subject

You can exer­cise the fol­lowing rights at any time using the con­tact details pro­vi­ded by our data pro­tec­tion officer:

– Infor­ma­tion about your data stored with us and their pro­ces­sing (Art. 15 DSGVO),
– Cor­rec­tion of incor­rect per­so­nal data (Art. 16 DSGVO),
– Dele­tion of your data stored with us (Art. 17 DSGVO),
– Restric­tion of data pro­ces­sing if we are not yet allo­wed to delete your data
due to legal obli­ga­ti­ons (Art. 18 DSGVO),
– Objec­tion to the pro­ces­sing of your data by us (Art. 21 DSGVO) and
– Data trans­fe­ra­bi­lity if you have con­sen­ted to data pro­ces­sing or have
con­clu­ded a con­tract with us (Art. 20 DSGVO).


If you have given us your con­sent, you can revoke it at any time with effect for the future.
You may at any time file a com­p­laint with a super­vi­sory aut­ho­rity, e.g. the com­pe­tent super­vi­sory aut­ho­rity of the federal state in which you reside or the aut­ho­rity respon­si­ble for us.

A list of the super­vi­sory aut­ho­ri­ties (for the non-public sec­tor) with their addres­ses can be found at: .


Collec­tion of gene­ral infor­ma­tion when you visit our web­site
the nature and pur­pose of the processing:If you access our web­site, i.e. if you do not regis­ter or other­wise sub­mit infor­ma­tion, infor­ma­tion of a gene­ral nature is auto­ma­ti­cally collec­ted. This infor­ma­tion (ser­ver log files) inclu­des, for example, the type of web brow­ser, the ope­ra­ting sys­tem used, the domain name of your Inter­net ser­vice pro­vi­der, your IP address and the like.
In par­ti­cu­lar, they are pro­ces­sed for the fol­lowing pur­po­ses:
– Ensu­ring a trou­ble-free con­nec­tion to the web­site,
– Ensu­ring the smooth use of our web­site,
– Eva­lua­tion of sys­tem safety and sta­bi­lity as well as
– for other admi­nis­tra­tive purposes.

We do not use your data to draw con­clu­si­ons about your per­son. Infor­ma­tion of this kind is eva­lua­ted sta­tis­ti­cally by us if necessary, in order to opti­mize our Inter­net appearance and the tech­no­logy behind it.

Legal basis:
Pro­ces­sing takes place in accordance with Art. 6 Para. 1 lit. f DSGVO on the basis of our legi­ti­mate inte­rest in impro­ving the sta­bi­lity and func­tio­n­a­lity of our website.

Reci­pi­ents of the data may be tech­ni­cal ser­vice pro­vi­ders who act as con­tract pro­ces­sors for the ope­ra­tion and main­ten­ance of our website.

Sto­rage period:
The data is dele­ted as soon as it is no lon­ger requi­red for the pur­pose of collec­tion. This is gene­rally the case for the data used to pro­vide the web­site when the respec­tive ses­sion has ended.

Pro­vi­sion requi­red or requi­red:
The pro­vi­sion of the afo­re­men­tio­ned per­so­nal data is neit­her requi­red by law nor by con­tract. Without the IP address, howe­ver, the ser­vice and func­tio­n­a­lity of our web­site can­not be gua­ran­teed. In addi­tion, indi­vi­dual ser­vices may not be avail­able or restric­ted. For this rea­son an objec­tion is excluded.



the nature and pur­pose of the pro­ces­sing:
Like many other web­sites, we also use so-cal­led “coo­kies”. Coo­kies are small text files that are stored on your end device (lap­top, tablet, smart­phone, etc.) when you visit our website.

This gives us cer­tain data such as IP address, brow­ser used and ope­ra­ting sys­tem.
Coo­kies can­not be used to start pro­grams or trans­mit viru­ses to a com­pu­ter. The infor­ma­tion con­tai­ned in coo­kies enab­les us to make navi­ga­tion easier for you and to dis­play our web pages cor­rectly.
Under no cir­cum­s­tan­ces will the data collec­ted by us be pas­sed on to third par­ties or lin­ked to per­so­nal data without your con­sent.
Of course, you can also view our web­site without coo­kies. Inter­net brow­sers are regu­larly set to accept coo­kies. In gene­ral, you can deac­ti­vate the use of coo­kies at any time via the set­tings of your brow­ser. Please use the help func­tions of your Inter­net brow­ser to find out how you can change these set­tings. Please note that indi­vi­dual func­tions of our web­site may not work if you have deac­ti­va­ted the use of cookies.

Sto­rage time and coo­kies used:
If you allow us to use coo­kies through your brow­ser set­tings or con­sent, the fol­lowing coo­kies may be used on our web­sites:
Inso­far as these coo­kies may (also) con­cern per­so­nal data, we will inform you of this in the fol­lowing sec­tions.
You can delete indi­vi­dual coo­kies or the ent­ire coo­kie stock via your brow­ser set­tings. In addi­tion, you will receive infor­ma­tion and inst­ruc­tions on how these coo­kies can be dele­ted or their sto­rage blo­cked in advance. Depen­ding on the pro­vi­der of your brow­ser, you will find the necessary infor­ma­tion under the fol­lowing links:

Mozilla Fire­fox:

Inter­net Explo­rer:

Google Chrome:


Regis­tra­tion on our web­site
the nature and pur­pose of the pro­ces­sing:
When regis­tering for the use of our per­so­na­li­sed ser­vices, some per­so­nal data is collec­ted, such as name, address, con­tact and com­mu­ni­ca­tion data (e.g. tele­phone num­ber and e-mail address). If you are regis­tered with us, you can access con­tent and ser­vices that we only offer to regis­tered users. Regis­tered users also have the option of chan­ging or dele­ting the data pro­vi­ded during regis­tra­tion at any time. Of course, we will also pro­vide you with infor­ma­tion about the per­so­nal data we have stored about you at any time.

Legal basis:
The data ent­e­red during regis­tra­tion is pro­ces­sed on the basis of the user’s con­sent (Art. 6 para. 1 lit. a DSGVO).
If the pur­pose of regis­tra­tion is to ful­fil a con­tract to which the per­son con­cer­ned is a party or to carry out pre-con­trac­tual mea­su­res, the addi­tio­nal legal basis for pro­ces­sing the data is Art. 6 para. 1 lit. b DSGVO.

Reci­pi­ents of the data may be tech­ni­cal ser­vice pro­vi­ders who act as con­tract pro­ces­sors for the ope­ra­tion and main­ten­ance of our website.

Sto­rage period:
Data will only be pro­ces­sed in this con­text as long as the cor­re­spon­ding con­sent has been given. After­wards they will be dele­ted, as long as there are no legal obli­ga­ti­ons to store them. To con­tact us in this con­text, please use the con­tact data pro­vi­ded at the end of this data pro­tec­tion declaration.

Pro­vi­sion pre­scri­bed or requi­red:
The pro­vi­sion of your per­so­nal data is vol­un­tary, solely on the basis of your con­sent. Without the pro­vi­sion of your per­so­nal data we can­not grant you access to our offe­red con­tents and services.

Con­tact form
the nature and pur­pose of the pro­ces­sing:
The data ent­e­red by you will be stored for the pur­pose of indi­vi­dual com­mu­ni­ca­tion with you. For this pur­pose it is necessary to pro­vide a valid e-mail address and your name. This is used to assign the query and then ans­wer it. The spe­ci­fi­ca­tion of fur­ther data is optional.

Legal basis:
The data ent­e­red in the con­tact form is pro­ces­sed on the basis of a legi­ti­mate inte­rest (Art. 6 para. 1 lit. f DSGVO).
By pro­vi­ding you with the con­tact form, we would like to make it easy for you to con­tact us. Your details will be stored for the pur­pose of pro­ces­sing your enquiry and for pos­si­ble fol­low-up ques­ti­ons.
If you con­tact us to request an offer, the data ent­e­red in the con­tact form will be pro­ces­sed to carry out pre-con­trac­tual mea­su­res (Art. 6 para. 1 lit. b DSGVO).

Reci­pi­ents of the data may be order pro­ces­sors.
Sto­rage dura­tion:
Data will be dele­ted at the latest 6 mon­ths after pro­ces­sing of the request.
If it comes to a con­trac­tual rela­ti­ons­hip, we are sub­ject to the legal reten­tion peri­ods accord­ing to HGB and delete your data after these peri­ods.
Pro­vi­sion pre­scri­bed or necessary:
The pro­vi­sion of your per­so­nal data is vol­un­tary. Howe­ver, we can only pro­cess your request if you pro­vide us with your name, e-mail address and the rea­son for the request.

Use of script libra­ries (Google Web Fonts)
the nature and pur­pose of the pro­ces­sing:
In order to dis­play our con­tent cor­rectly and gra­phi­cally appe­aling across brow­sers, we use “Google Web Fonts” from Google LLC (1600 Amphi­theatre Park­way, Moun­tain View, CA 94043, USA; her­ein­af­ter “Google”) on this web­site to dis­play fonts.
The pri­vacy policy of the library ope­ra­tor Google can be found here:

Legal basis:
The legal basis for the inte­gra­tion of Google Web­fonts and the asso­cia­ted data trans­fer to Google is your con­sent (Art. 6 para. 1 lit. a DSGVO).
Cal­ling script libra­ries or font libra­ries auto­ma­ti­cally trig­gers a con­nec­tion to the library ope­ra­tor. It is theo­re­ti­cally pos­si­ble – but cur­r­ently unclear whe­ther and, if so, for what pur­po­ses – for the ope­ra­tor to collect Google data in this case.

Sto­rage dura­tion:
We do not collect any per­so­nal data through the inte­gra­tion of Google Web Fonts.
Fur­ther infor­ma­tion on Google Web Fonts can be found at and in Google’s pri­vacy policy:

Third Coun­try Trans­fer:
Google pro­ces­ses your data in the USA and has sub­mit­ted to the EU_US Pri­vacy Shield

Pro­vi­sion requi­red or requi­red:
The pro­vi­sion of per­so­nal data is neit­her requi­red by law nor by con­tract. Howe­ver, it may not be pos­si­ble to dis­play the con­tent cor­rectly using stan­dard fonts.

Revo­ca­tion of con­sent:
The pro­gramming lan­guage Java­Script is regu­larly used to dis­play the con­tents. You can the­re­fore object to data pro­ces­sing by deac­ti­vat­ing the exe­cu­tion of Java­Script in your brow­ser or by instal­ling a Java­Script blo­cker. Please note that this may result in func­tio­nal restric­tions on the website.

SSL encryption

In order to pro­tect the secu­rity of your data during trans­mis­sion, we use state-of-the-art encryp­tion pro­ce­du­res (e.g. SSL) via HTTPS.

Changes to our data protection regulations

We reserve the right to adapt this data pro­tec­tion decla­ra­tion so that it always cor­re­sponds to the cur­rent legal requi­re­ments or to imple­ment chan­ges to our ser­vices in the data pro­tec­tion decla­ra­tion, e.g. when intro­du­cing new ser­vices. Your rene­wed visit will then be sub­ject to the new data pro­tec­tion declaration.

Ques­ti­ons to the data pro­tec­tion offi­cer
If you have any ques­ti­ons about data pro­tec­tion, please send us an e-mail or con­tact the per­son respon­si­ble for data pro­tec­tion in our organisation

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